Planes de soporte en AWS

What are AWS support plans and why are they important?

When managing critical applications on AWS, one mistake can cripple your operations and the lack of proper support can complicate the situation. It is crucial to know what support plans AWS offers and what are the differences between them. AWS provides plans ranging from Basic to Enterprise, each suitable for different business needs and levels of support required.

How to access support plans on AWS?

To access support plans on AWS, first navigate to the AWS console. Use the search bar to enter "support" and select the corresponding service. At the top left of this screen, you will see the current support plan for your account. From there, you can explore options to upgrade the plan based on your operational and budgetary needs.

What options do the different support plans offer?

• Basic Support: This plan is included at no additional cost within the AWS service. It offers limited support, such as account-related case creation and billing, and access to basic Trusted Advisor recommendations. It does not provide advanced technical support.

• Developer Support: At $29 per month, this plan includes documentation, white papers, and access to a more comprehensive Trusted Advisor. Although it improves support slightly, it has limited case response hours and a basic contact capability.

• Business Support: Starting at $100 per month, the Business plan offers a significant upgrade. It includes 24/7 monitoring, access to support engineers via email, chat or phone, and faster response times based on case severity. It also provides a health API for optimal integration with monitoring services.

• Enterprise Support: This premium plan, with an initial cost of $15,000 per month, is ideal for large enterprises with critical systems. It offers support in less than 15 minutes for critical incidents and the assistance of a dedicated Technical Account Manager. It also facilitates best-practice architecture reviews through the Well-Architected Framework.

How do you choose the right support plan for your business?

Choosing the right support plan is crucial to ensure a successful AWS cloud operation. Here are some recommendations:

• Evaluate the criticality of your services: If your application is critical to your business, consider at least the Business plan.
• Available budget: Investing in enhanced support can prevent significant losses due to unplanned downtime.
• Level of in-house expertise: If your IT team is limited or inexperienced with AWS, the Business or Enterprise plans ensure faster and more robust support.
• Specific requirements: If you must integrate monitoring and obtain architectural reviews, Business or Enterprise support is essential.

What is the importance of Enterprise support in large enterprises?

For an enterprise that invests large amounts of money monthly in AWS, Enterprise Support is the only option that enables architecture reviews based on the Well-Architected Framework, ensuring that applications are optimized and aligned with AWS best practices.

AWS support plans not only guarantee timely resolution of issues, but also ensure that you can effectively optimize and scale your cloud operations. Strive to familiarize yourself with each available option and its specific benefits to ensure that the plan you choose truly supports your business needs. Remember, your choice of support could save your operation in critical situations and enable your business to thrive with AWS. Keep up with your knowledge and continue to expand your AWS skills!