How to ask questions to understand tasks and requirements
Clase 16 de 22 • Curso de Inglés Intermedio: Conversación 2020
Resumen
Hacer las preguntas correctas es útil para entender tareas o requerimientos. Indagar sobre un tema específico permite obtener información de calidad.
Tipos de preguntas
Existen varios tipos de preguntas. Aprende a identificar el más apropiado para cada ocasión.
- Closed questions: Questions that can be answered by a simple “yes” or “no”.
- Open questions: A question that requires a developed answer.
- Probing questions: Typically open-ended questions in which the answers are primarily subjective.
- Leading questions: Questions elaborated to suggest the proper or the desired answer.
- Loaded questions: Questions that contain a controversial assumption, they are complex questions since they can be tricky.
- Funnel questions: it is a technique that involves starting with general questions, and then making a more specific point in each question.
- Recall and process questions: They are open response-style questions that make you remember something so it required deeper thought.
- Rhetorical questions: Questions that someone asks without expecting an answer.
Los 5 “por qué”
Es una de las técnicas más simples y poderosas para obtener información detallada sobre cualquier tema.
- It is an iterative interrogation technique that allows exploring the cause-and-effect relationships underlying a particular issue. It helps determine the root cause of a problem by repeating 5 times the question “Why…?”
- After the first question, each question is based on the previous answer.
A quién preguntar
No es lo mismo realizar una pregunta técnica a un gerente de proyectos que a un desarrollador. Es importante considerar a quién realizar las preguntas correctas.
- Make sure you ask the right person to obtain what you need (information, approvals, or permissions).
- To do this you need to know the role and responsibilities of each of your colleagues.
Recuerda elegir el tipo de preguntas para indagar sobre un tema e identificar a quién realizar dichas preguntas.
Contribución creada por: Kevin Fiorentino.