In this class you will learn useful phrases and expressions if you decide to stay in a hotel. Try to learn as much of the vocabulary as you can.
When you arrive at your hotel you could be asked some questions such as:
- Do you have a reservation?
- May I have your name, please?
- How long will you be staying?
- Could I see your passport or ID?
- How many guests are with you?
- Could you please fill out this form?
- Do you need help with your bags?
- Do you need a wake-up call?
- Is there anything else I can help you with?
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If they don’t provide all the information you need at the front desk you might ask the following:
- Do you have any rooms available?
If you haven’t made your reservation online before getting there.
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Is there another hotel near here that might have vacant rooms?
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What is the rate for a single room?
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When can I check-in?
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At what time can I check-in?
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What is the wifi password?
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Can I can the wifi code?
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Can I have an extra key, please?
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Is breakfast included?
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What time is breakfast served?
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Where’s the restaurant?
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Are there any laundry facilities? Is there a laundromat near the hotel?
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Do you have a gym or fitness center? Or Is there a business center in the hotel?
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Does the hotel have any facilities for children? Is there a playroom for children in the hotel?
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What facilities for the handicapped do you have?
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Until when is the swimming pool open?
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Does the room have to air-condition?
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Can someone help me with my bags?
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Is there an airport shuttle bus?
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Does the hotel provide a shuttle bus to the airport?
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Do I need to reserve a seat on the bus in advance?
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What time is check out? What is the hotel’s check-out time?
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Could we please check-out a little late, at 3 pm?
By the way usually you can check out and ask for them to keep your bags until you need to leave, so you could ask:
- Can I leave my luggage at the hotel for a couple of hours after I check out?
And you might need to use these phrases:
- I have a reservation. I’d like to check in.
- I’d like a room for 6 nights, please, or I’d like to book a room, please.
Depending on your preference you could say a single room or a double room, etc
- The room is too noisy.
- I would like to change my room or ask
- Can I have another room, please? This one is too…
- There is no towels / soap / shampoo / toilet paper in the bathroom. Can you send them up, please?
- The air conditioning is not working
- I need a housekeeping service, please.
- I’d like to stay for an extra day.
- I’ve lost my room key.
- This is room 505, I would like to order room service. Or you could say: Hello! Could you send breakfast to Room 505, please? I’d like orange juice, waffles with maple syrup, and black coffee.
- I am checking out now.
- Thank you, I enjoyed my stay.
And you might hear some phrases such as:
- I’m sorry, we don’t have any rooms available.
- Your room number is 505, and it is on the fifth floor.
- Please sign here.
- Here is your key.
- Breakfast is served from 6 to 10 am in the restaurant on the ground floor.
- Enjoy your stay!
- Thank you for staying with us!
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Are you hungry? In the next class, you will learn the vocabulary you can use at a restaurant.
!
- #nsl$$$
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