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Customer service has changed. Before 1876 for example, when complaints or questions arose, they were typically handled face-to-face with the local manager. However, technology has evolved as well and customer service now goes beyond the traditional face-to-face interaction or telephone support agent.

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I agree. The social media has changed all our view. Now we have to focus in things like our chatbots, our website, etc

Here’s a blogpost article explaining how Customer Self Service works and adds a few tips about how a portal can improve customer self-service; it’s worth a read.
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https://www.superoffice.com/blog/customer-self-service/

Understanding your brand, product or service is basic to provide good customer service.

It is incredible how the internet expands our world wide riches. I have been working about 10 years with chinese and korean people, and the conunication must of the times have been using e mail, video conferencia, and telephone calls, and the products, usually have a web page. Looking to evolve our communications skills is a must in our day by day, to enjoy our business experience.

I’m currently working on a helpdesk / call center and one of the most important things is the quality that we have in every interaction I think this course is enjoyable

At the moment, some companies implements automated solutions, but this solutions would be improve to especific problems and create efficient solution for custumers.

Interesting ūüėģ

The social media is more efficient than call centers

Good articule.

Hi everyone. In my opinion, despite the fact that new technologies are a great tool to facilitate customer service processes and make them much more efficient; I think the quality of customer interactions is what will keep these tools going.

We shouldn’t limit customer service just to call center or Social Media Interactions, I believe that customer service it a philosophy of the organizations, and it is part of their business strategic and reason to be.

I also think that everybody should think about customer service as a personal philosophy for their life and apply it.

I All our dreams can come true, if we have the courage to pursue them

I All our dreams can come true, if we have the courage to pursue them

As a customer, it is so important to have speed replay and quick solutions. If we want to have a good image with our customers, the people in the call Center or responsable for a project are so important. Developing our knowledge in our products and our verbal habilities, more than never is necessary.

I agree. The social media has changed all our view. Now we have to focus in things like our chatbots, our website, etc

Hello i want to learn about ways customer service

Being friendly is one of the important things to do in a call center

I agree. The social media has changed all our view. Now we have to focus in things like our chatbots, our website, etc

Customer service is as important as sales for this reason companies invest a lot to make it a quality service.

Customer service has changed. Before 1876 for example, when complaints or questions arose, they were typically handled face-to-face with the local manager. However, technology has evolved as well and customer service now goes beyond the traditional face-to-face interaction or telephone support agent.

hello

Me too

This is so true. Technology has changed the game forever and more so the pandemic.

Customer service has evolved to a new way of communication. Mainly the customer can contact the enterprise by different means like chat, e-mail, webpages, or even virtual assistants (more known as chatbots). However I think there is a high relevance to stay in contact with another person, even by phone or face-to-face. When the customer/user has some issue with his/her product or service, I think he/she will feel high satisfaction when he/she is attended by a human in real-time.

Today customer services outsourcing companies are becoming one new source of innovation, with all the range for convert a lead into a sale, there is many opportunities to provide bit of help.

Hi, there!
Im Laura and I really love reading, but i am still learning how to do it correctly…

I consider that in some cases through text messages is difficult to provide help or detailed information to the customers. It is great that technology has opened up more options that save a lot of time and money but sometimes the quality of service is not the same as it tends to be very impersonal.

I agree customer service can give practical solutions just by sending an e-mail, a message with a call , etc . without having a face to face contact.

social media has chaged all our inviroment , people can meet each other using the tecnology. en we can be in contact even we ar far or near.

The most important nowadays is to bring better support to the client, and they can feel that they’re talking with other humans, because using artificial intelligence, is not the best way to help customers to solve their problems, even, can be a problem at the moment when the client is making a complaint.

This is a summary of a full history of the industry on how customer service has been created and developed.

In the first weeks i started to work in customer service, i get amazed on how different are the organizations in this area of them companies. Even when its for simple procedures, they give the option to them clients to make a self service through an automated phone system, or the most common example on todays days. through customized websites. This is a thing normally you read and say ‚ÄúBut that‚Äôs normal‚ÄĚ and yes, it is, but only on nowadays.

Technology changed the way that companies give a resolution to their customer’s issue.

Ways customer service is performed

Customer service has changed. Before 1876 for example, when complaints or questions arose, they were typically handled face-to-face with the local manager. However, technology has evolved as well and customer service now goes beyond the traditional face-to-face interaction or telephone support agent.

In the 1960s, the Private Automated Business Exchanges (PABX) began to be used to handle large numbers of calls. These gradually became the ‚Äúcall centers‚ÄĚ that we know, those large offices where a significant number of operators handle customer conversations in one location. Later in 1983, the term ‚ÄúCall Center‚ÄĚ was created.

Nowadays, email, web, apps, text message and social media can also be used to sell and provide service entirely replacing face-to-face contact. Many companies also provide self-support, which means that customers can find their own answers at any time. These channels of communication can be used before or after buying goods or services as a source of information or to make a complaint.

It’s so interesting to know more about the history about customer service and call centers.

The web pages help us to prived new ways to solve customer’s issue. The Q&A field or the reviews field is so important to provide more information to the customer and help the customer to able solve his issue and even solve more issues by sharing information with other customers.

Thanks!!

I usually receive faster answers from companies through twitter than other channels.

Nowadays the companies offers to their clients many ways to solve issues. So for example, we can assist the customers via chat, email, phone calls, etc

The internet chance everything wich costumer services today allí it’s virtual.