A importância de saber gerenciar o tempo

Knowing how to manage time increases productivity and performance.

Time management is a set of techniques that we can use to improve the performance of tasks within a set deadline, maintaining quality and satisfactory results.

How to put into practice:

• Discipline and punctuality
• Planning: do not assume more tasks than you can perform (list, visualize and classify).
• Define goals: having goals leaves you more focused and gives the feeling of accomplishment (possible goals)
• Define deadlines: never underestimate the duration of an activity. Time and predict, always with a safety margin.
• Schedule: do not count on luck, write down your commitments.
• Prioritize tasks: classify them in order of importance and urgency.
• Avoid procrastination: avoid distractions and don't make it a habit. Create a reward system for completed tasks.
• Organize your breaks: regain your disposition, relax your mind.
• Avoid multitasking: do not let activities take over you, avoid an overload

How to put into practice in customer service:

• Key word: OTIMIZE
• Discipline, punctuality and agility
• Proactivity: accelerate the work cycle
• Devote time effectively
• Use of auto-attendant tools: reduces waiting time and makes the operation more efficient, since it makes a better distribution of calls.
• Monitoring of recordings
• Metrics: average answering and waiting times