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Customer service



bill - /bɪl/
noun - a request for payment of money owed, or the piece of paper on which it is written.

frustration - /frʌsˈtreɪ.ʃən/
noun - the feeling of being annoyed or less confident because you cannot achieve what you want, or something that makes you feel like this.

refund - /ˈriː.fʌnd/
noun - an amount of money that is given back to you, especially because you are not happy with a product or service that you have bought.

willing - /ˈwɪl.ɪŋ/
adjective - to be happy to do something if it is needed.

keep track - /kiːp træk/
idiom - to make certain that you know what is happening or has happened to someone or something.

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Good background music, tension moment.

Juan was serious but not upset. I wouldn’t be upset in the beginning but if they don’t be able to find a solution I don’t accept a gif card. It is much less than what they took from him

Oh no, Juan sounds super upset 😱

What!? Harry’s pc exploded? Juan is gonna be mad.

I found very helpful to listen this lessons at a 1.5X speed. I highly recommend you do this too.

Gift card = Tarjeta de regalo.
Upset = Molesto

Good performance!

poor Juan, he was very upset but now he have 25$ extra ;)

jaja the background music adds more tension to the situation

He wasn’t that upset!! 😄
Poor Juan but shit happens

This audio is great, when Harry started running from one side to the other I could feel the pressure hehe

Even i got upset jajaj

New words:

I am impressed with that customer service, it was very good


En el web site vas a encontrar gente nativa que quiere aprender español y te pueden ayudar con tu ingles

As a former customer service representative this felt like some kind of flashback, haha. Especially the “Tomorrow? I can’t wait until tomorrow!”

the music is great

Customer service

  • bill: factura
  • frustration: frustración
  • refund: reembolso
  • willing: dispuesto
  • keep track: realizar un seguimiento

++Vocabulary: ++

  • Upset: Disgustado

  • Sadly: Desafortunadamente

  • Willing: Dispuesto

  • Gift: Regalo

noun - administrative officer, account keeper, cashier