What is emotional intelligence?
Emotional intelligence is an increasingly relevant and discussed topic in the field of leadership and personal growth. This capacity differentiates us notably from the animal kingdom by integrating not only instinctive responses but also a deep emotional understanding.
It focuses on two main characteristics: self-awareness and self-control. Throughout this exploration we will learn how these crucial aspects of emotional intelligence can transform the way we interact with ourselves and others.
How does emotional intelligence differentiate us from animals?
Let's imagine for a moment a tiger in the jungle. This animal, upon encountering another tiger, will immediately react by activating its amygdala, a part of the brain responsible for instinctive fight or flight reactions. Amazingly, the human brain shares certain similarities with that of tigers, including the presence of the amygdala.
However, what distinguishes us is the evolution of the human brain, particularly the development of the prefrontal cortex. While a tiger will react instinctively, we can use this advanced brain development to handle situations in a more thoughtful way. For example, when faced with an angry client, we can avoid an impulsive response and use more rational and controlled strategies.
How do we use the prefrontal cortex?
To activate the prefrontal cortex instead of the amygdala, it is essential to practice two actions that animals do not possess:
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Self-awareness: recognizing our feelings in the moment. Ask ourselves exactly how we feel when confronted with a stressful or uncomfortable situation.
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Self-control: Opposing the instinctive response. Instead of reacting impulsively, employ tactics such as deep breathing, smiling, or listening carefully.
What is the role of self-awareness in emotional intelligence?
Self-awareness is the first step toward mastering emotional intelligence. It refers to the ability to recognize and understand our emotions as they arise. It is an exercise of introspection that allows us to identify the roots of our emotions.
In stressful situations, such as confronting an upset customer, self-awareness gives us the clarity to realize that we are feeling irritated or fearful. This inner awareness provides us with the tools to not allow ourselves to be dominated by those emotions.
How can we improve self-control?
Self-control is the ability to act based on reason, not impulse. After identifying our emotions, we can decide how to respond constructively. But how can we train this ability?
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Deliberate practice: Regularly expose ourselves to situations that challenge our controlled emotions.
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Breathing techniques: Help to relax the body and clear the mind quickly, enabling a calmer response.
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Post-event reflection: After the event, analyze your actions and emotions. What worked? What could you improve?
By practicing self-awareness and self-control, we benefit not only our personal and professional relationships, but also our overall well-being. You are developing these key faculties allows us to navigate life with greater balance, facing challenges not from instinct, but from a place of wisdom and understanding. Continue to explore and strengthen these skills, and see how they positively impact your daily interactions.
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