Final Project: Tell Us About Your Profession and Goals

I work as a telecommunications enginneer and i’m starting to take the first steps in my professional career wich is something i’m really excited about. I had always been interested in english, but it wasn’t until i entered college that I certainly realized how important english is, so I began to study it in a deeper and more serious way, at the age of 18 or so.
I understood that english could be the quality leap I was looking for, so I decided to take the plunge and here I am.
Of course, I would’ve rather gotten started on english erlier than I actually did, provided that the younger you are the more likely you are to learn a language properly and have a more native accent.
There is no time to regreat so having decided to learn english I immediately started doing courses and searching for more and more information on different websites.
As nobody at home speaks english, when I started to learn seriously I was able to determine that I would need to figure out how to practice with myself, so I put my mind to it and suddenly, i began talking to myself in the mirror as if there were somebody else with me, and that really worked for me and helpped me a lot.

1. What’s your profession? Describe it as detailed as possible.
   I’m an Electrical engineer who graduated from La Salle University. I design electrical networks for different kinds levels of voltage and depending on the level, the necessities can be different.
2. What are your main duties and priorities at work?
   My main duties at my job are the analysis and design of the protection and control schemes for substations of high and extra-high voltage levels. Besides, I had participated in the replacement of different switchyard equipment.
3. Have you had a challenging situation at work? If so, what was it and how did you handle it?
   I had to deal with a co-worker who disagree with some markups that I have made related to one of those replacements. He was starting to get angry and yelling at me as if was my fault, I told him to calm down and call the QA/QC, so we could explain better to him what did we do. After having explained to him, he understood and we solved the miss understanding.
4. What are the goals and key results you are aiming to achieve for the next quarter? How do you plan to achieve them?
   My personal goals for the next quarter are:

• Improve my knowledge related to teleprotection schemes.
• Talk to my boss to create a new branch within the area.
• Start to study more about electronics to change my current position, looking to apply to a different company that designs electronic products.
  I will study more about those topics & technologies, so once I had finished with the first goal I could start to create a new branch within the company.
  Afterward, I’m going to start to apply to new companies in order to make the pivot that I want.

1. What’s your profession? Describe it as detailed as possible

I’m a mechatronic engineer with a master’s degree in mechatronic engineering. This profession is focused on the design, development and management of technology, and it can be applied in different fields of the actual business environment. For example, a mechatronic engineer is able to design, build and control robots or automation systems in big industries so as to improve their production chain and make it faster and more precise. Also, we can enhance an actual technologic system of a company and create new mechatronic tools in order to handle that tasks that can’t be done by humans due to the big effort needed on them, the high risk of injury or death, or the boredom from repetitive tasks.
We can do these kind of tasks because the profession teach us how to create an electronic circuit, how to develop a computer programming that controls the electronic system, and how to make a mechanical robot, with motors, sensors and more, where the electronic and programming system controls it movements and gives it some kind of intelligence, allowing it to make decisions and fulfill its tasks.

1. What are your main duties and priorities at work?

In my last job, I developed virtual and face-to-face courses about programming and robotics for children, young people and adults. I was the company’s technology expert, I was in charge of using the programming cards and their technological accessories used for all kind of company’s business contracts. I also carried out all kind of creative and useful technological projects using these tools, for a wide variety of everyday and country problems, in that way, the students could learn how to use the technology in their lives, in order to solve all kind of problems and apply their projects in real life situations.
Finally, I trained a large group of trainers as well, both pedagogically and technologically, so in that way, the could train teachers and students throughout Colombia.

1. Have you had a challenging situation at work? If so, what was it and how did you handle it?

When we made workshops with adults or children, we always had to fix and handle any unexpected situation, specially lack of time to complete the activities or project malfunctions. In that way, we had to think fast and propose solutions like put together different parts of the project made by different groups, help them with the mechanical and programming aspects, and sometimes, we had to do a quick identification of the fault to solve it with what we had at hand.

1. What are the goals and key results you are aiming to achieve for the next quarter? How do you plan to achieve them?

I want to focus more on programming and project development than on the pedagogical field, and to achieve it I’m studying currently required programming tools such as JavaScript, Python, some frameworks like Angular, and so on. My goal is to work developing code, applying all the knowledge that I’ve obtained in my work experience.

1. What’s your profession? Describe it as detailed as possible.
   I´m a professional music teacher. So, I´m both musician and teacher.
   I work building solid music bases from fun, games, and working with others. I also work as a Particular piano and guitar instructor. Back in the University I took a second emphasis in Classical singing, so I am a performer as well.

2. What are your main duties and priorities at work?
   At the moment, I´m working for a prominent music academy, as a piano and voice instructor. So, my main duties are, to name a few are:
   • Structure trimestral personalized piano pensums for my students, considering their particular preferences and goals.
   • Manage their weekly lessons.
   • Arrive on time and with excellent personal presentation to the student place.
   • Give a structured feedback and assign proper repertoire.
   • Keep my students calendar updated.

3. Have you had a challenging situation at work? If so, what was it and how did you handle it?
   Working with kids and young people can be challenging from the beginning, but when you love what you do, you can transform your reality. Or that´s my personal opinion. I´ve been in several scenarios where I’ve been challenge, you know, working with kids is not an easy ride. But I remember a specific student which I used to have recurrent conflict. She used to have a really awful energy towards me, no homework’s were ever completed, and her attitude was rude from the begging to the end of the class, no games or negotiations can be made with her. I clearly can´t understand the source of her anger, or her antipathy. So, I decided to involve her parents into the class, so she can express her self more freely, or at least her parents can guide me through her. At first there was a little bit of resistance, but eventually she became more and more comfortable with me alone, and also with the instrument.

4. What are the goals and key results you are aiming to achieve for the next quarter? How do you plan to achieve them?

I have lots of plans in my mind, for my next quarter I’m going to:
• Re-open my Ig account, so I can re-build my personal brand, as a performer and vocal coach.
• Re-brand my tik-tok vocal coach account, and content.
• Record all the piano pieces and vocal songs that I lost with my old Ig account.
• Attract new clients to my vocal and musical coach business.
• Crate my own piano method.
• Educate myself in vocal pedagogy with the books I already have.

1. What’s your profession? Describe it as detailed as possible.
   I’m 1 year away to complete the carrer in computer systems engineering and take the specialty in data science
2. What are your main duties and priorities at work?
   My main priority is keep learning
3. Have you had a challenging situation at work? If so, what was it and how did you handle it?
   I don’t work but i have been on hard proyects, i had to study more, learn new programming languages and take courses
4. What are the goals and key results you are aiming to achieve for the next quarter? How do you plan to achieve them?
   Take the certication of TOEFL and complete the route of data science and machine learning

1. What’s your profession?

It´s time to talk about my job; seeing that in Colombia there are less job oportunities and as long as to earn more money, I decided to improve my English level, I have been working as a bilingual customer service representative since 2022.

1. What are your main duties and priorities at work?

Working as a customer service representative could be so stressful, our main objevtive is to provide the best experience to our customers but considering that is a financial institution and as though talking about money is not easy, people gets frustated when they listen what they do not want to hear so my priority is to manage that situation as better as I can do it in English and in Spanish all worked days.

1. Have you had a challenging situation at work? If so, what was it and how did you handle it?

Considering that there are people who talks too much and so as to manage the call, I had to manage a super extra long call, I was a Mexican speaker that was complainting about a late fee charged on herr acount, she had been paying on time but last paymnt was processed to the wrong account so I had to fix all this situation, could you believe it, it was an hour call.

1. What are the goals and key results you are aiming to achieve for the next quarter? How do you plan to achieve them?

I am planning to fininsh all Platzi English courses to get my C1 level

1. What’s your profession? Describe it as detailed as possible.

• Actually I don’t have any proffesion because when I was in college I didn’t finish my university degree, so in this moment I studying English and my objetive is obtain the English C1.
  In the future I want study something related with ecological tourism and I want to learn anothers lenguages.

1. What are your main duties and priorities at work?

• My priorities and duties in one hand is my studies in english, I would like to practice more my speaking so I investigate in page and apps in wich I can practice with people around the world because I want to speak fluently. in other hand I want to create a entrepreneurship so I’m focussed in that project.

1. Have you had a challenging situation at work? If so, what was it and how did you handle it?

• I don’t had any challenging situation at work because I never worked.
  But one of the difficult situation in my life was the death of my mother, because was a big change in my life in first I was sad and confused about the future, but with determinate and my friends I manage to overcome that situation.

1. What are the goals and key results you are aiming to achieve for the next quarter? How do you plan to achieve them?

• I will have finished English academy and obtained the c1 diplome.
  I want to achieve that doing all the courses also some courses of specific purposes.

1. What’s your profession? Describe it as detailed as possible.

I don’t have a proffesion, but I’m studying computer science in university and in Platzi. In computer science we do math problems, and programming problems. We see in detail how systems work.

2. What are your main duties and priorities at work?

My main duties at university are just get the homework done, and get good grades, but as if it were so easy, I challenge myself doing more things than that. For example I study more things in Platzi so as to get better in my professional career.

3. Have you had a challenging situation at work? If so, what was it and how did you handle it?

In a Platzi Hackathon, I had to work with backend people using Next.js, As I had never worker with Next, it was hard for me to make the project at the beginning, but I learnt as fast as possible, and I also could complete the project with my teammates. I would have prefered to have that knowledge beforem but it was a wonderful experience!.

4. What are the goals and key results you are aiming to achieve for the next quarter? How do you plan to achieve them?

I want to become better developing web apps, and also get C1 level in english. To achieve those goals I’m going to keep practicing english, speaking more with native speaker, and I’m going to continue developing projects acquiring new knowledge.

1. What’s your profession? Describe it as detailed as possible.
   I’m in the university studying Electronic engineering so I don´t have work but I’m going to take this responsability like work and I’m going to say that I do a lot of math problems and circuit design.
2. What are your main duties and priorities at work?
   My main duties at university are to go to classes and keep a high average
3. Have you had a challenging situation at work? If so, what was it and how did you handle it?
   I’ve had a few problems with classmates, overall when we have teamworks, but nothing too severe and with staying calm and using dialogue we have solved it.
4. What are the goals and key results you are aiming to achieve for the next quarter? How do you plan to achieve them?
   My personal goals at the university are to keep a good average and pass my semester, but I also want to focus more on programming and enhance my skills in this area

1. What’s your profession? Describe it as detailed as possible.

Hello, my name is Silma I’m a student of laboratory in the university i love the major i choose i always wanted to study something in the medicine areamy major is really important because we have to analyze very carefully to get
the right results .

​2. What are your main duties and priorities at work?

my main duties as a laboratory worker is to take care of the health of others , to be careful when I’m analyzing the tests and to always keep clean my work area , my priority is to learn more every day , to graduate from university and last but not least finish my English course with platzi.

1. Have you had a challenging situation at work? If so, what was it and how did you
   handle it?

yes i had a challenging situation at the university , i had to deal with my classmate ,we had a project together and we had to choose a topic for this project, she didn’t agreed with me about the topic so we talked and we finally agreed with one ,passing the days i message her to made the project and she never answered me so i talked with the teacher and he told me to do the project by myself so i did it , when we had to delivered the project ,she comesto me really mad because she realize i didn’t write her name on the project,to solve this problem we talk with the teacher together and she had to do a
project by herself.

1. What are the goals and key results you are aiming to achieve for the next quarter? How do you plan to achieve them?

My goal is to improve my grades, have more time to practice my English, and improve my health.

1. I am a marketer. I am still figuring out what I love about this career. How am I figuring it out? I am a content creator and brand storyteller for an educational channel,I made it grow to 1000 subscribers organically. I love it, the best of it is getting a monetary reward because I can sell an educational course, and of course, it helps them to make their dreams a reality. I love filming videos to educate others with the same hunger as me. I will keep learning and creating great content.

2. The main duties at my work are creating, writing copies and descriptions, and posting them on social media. Having filmed videos is such an excellent way to improve my confidence and learn from my mistakes. Of course, sometimes I am really scared because monetizing your content is such a hard task to do. I am occasionally surprised for having been selected for this role. Nonetheless, preparation and studies are necessary for being capable of delivering good results.

3. I’ve had problems with the creator of the course I sell, the more work I put in the less happy she is. It’s a little frustrating dealing with people who don’t recognize your values but as long we have respect for each other, we don’t have any problems. The fights had been solved and at the end of the day, that’s what matters.

4. The goals I am aiming for the next quarter are not about fake achievements like likes, views, or shares. The most important goal is to get the videos to people who are willing to buy our course so as to monetize the content. I should work as if my life depended on it. I am willing to make this my main cash flow.

1. Hello! my name is Diego and I’m an mechatronic engineer student. I had been studied at UNAM in Mexico City by the time I was 18 years old. As soon as I finish my studies I will have learned by myself a lot of english, coding skills and of course, creating robots. Mechatronic Enginering needs coding a lot and manouvering skills, the best approach in Mechatronics is the efficiency in the managment of resources you use so as to create many things way more useful than the one that already exists.

2. As a student, my main priorites so as to get the most out of my school is taking lots of free courses that my college offers in light of learning coding and how to create robots. I also think it’s time for me to look for any chances to expand my experience working in many areas to be more prepared as if I were trained for many years.
   So the more I get prepared with many courses and the more things I could do the better job or the better bussines I could start.

3. Yes, so many challenges especially with learning mathemathics, in higschool I had been very bad in math, and I hadn’t had the best education in math due to the covid 19, so that took me more effort in trying to understand math when I first joined college, as a matter of fact, I suspended calculus 1 in my firs semester in college, I had thought quit college due to my lack of skills with math, but I tried my best to undertand math and I can say I’m not even close yet, but atleast I took Calculus 1 again and I got a grade of 10!!, so I’m very optimistic for the future and now I think I can make everything I want and in a few years I will got my college degree and I’m going to be working in an amazing job.

4. By the next quarter I will learnt coding in python and I’m going to be making a game in roblox which is one of the things I wanted to do since I had played the game in 2016. I know I said I making a game in roblox is one of my priorities but I also would rather making a game by my own, one of my inspirations for this is Scott Cawthon creator of the famous game franchise five nights at freddys. Now that I think about it, I would have rather started learning coding before when I got more free time, but it’s never to late to start again, so here we go and thanks so much for this classes, english it’s key in order to learn advanced tutorials of coding. Thanks a lot and hope to see you in another course.

What’s your profession? Describe it as detailed as possible.
I’m Psychology whose graduated from Los Libertadores University Foundation. I can create lessons about psychological care, and I am centered in thinks related with social and community issues around the mental health. I´m that kind of professional who is interested in your balance and create different tools and ways to face the struggles of life.
What are your main duties and priorities at work?
My main duties at my job are the analysis, planning, design of the lessons or master classes about topics like, self-care, growing stages, live and dead, struggles in every edge of the human stages, and stuffs related with prevent and taking care of mental health. Where is necessary an acute observation and communication of statements and ways to solve each issue if necessary.
Have you had a challenging situation at work? If so, what was it and how did you handle it?
I had to deal with a co-worker who disagree with some ways of me managing functions and work related with others, sometimes he struggled to communicate me the functions and the way it could be made in the future, at least we had an agreement of great communication and understandings of our functions each one to develop our co-work together.
What are the goals and key results you are aiming to achieve for the next quarter? How do you plan to achieve them?
My personal goals for the next quarter are:
Improve my knowledge related to languages and can manage my career in other levels.
Work in my skills and soft skills to make my professional experience more effective.
Start to study more about psychotherapy and prevention ways of treatment in mental health.
Work is if is the only way to live is it that I have and achieve amounts of money to accomplished my traveling goals.

1. What’s your profesiion?
   I am a lawyer, Graduated from University of Atlántic, I’ve been workiang as a proffesional in a legal office about nine years. I get support and advice corporate clients.

2. What are the main duties and priorities at work?
   The main duties at job, are: provided legal advice to corporate clients, participated in negociations and conciliations, draft and review contracts and legal documents, lead legal procedings at courts and other authorities.

3. have you had a challenging situation at work? if so, what was it and how did you handle it?
   yes, of course: As soon as I started working, right on the first day, I had to prepare a hearing in a few hours for the next day in less tha two hours that I normally prepare.

4. What are the goals and key results you are aiming to achieve for the next quarter? How do you plan to achieve them?
   I hope this year it will be possible to reduce the number of processed pending completion at the end of the last semester. anther goal i to improve my English fluence, as long as I keep my goal engaged I probably reach very soon than I can think.

1. What’s your profession? Describe it as detailed as possible.

I’m a professional music teacher. I recently got my degree from the Xaverian Pontifical University. My daily work consists in teaching piano around the city at my students’ places. My piano classes are one-to-one, so I have to structure a personal pensum for each of them. At this moment I have around ten to twelve students, of diverse ages, the younger one is 5 or so, and the oldest is 37 years old. I´d like to see myself as a fun and creative teacher, so I plan my classes and try to mold myself to my students, I´m flexible in my methods, I have a bunch.

What are your main duties and priorities at work?

My primary duty is to teach piano, of course. But as I said before I have to move to their places, so I have to always be on time for the lessons.
In terms of my priorities, I like to prioritize the process and the enjoyment of the music, and also the artistic expression of it, I would rather they connect with the music, than understand perfectly the theory behind it.
It´s actually a work that is fun as it seems.

Have you had a challenging situation at work? If so, what was it and how did you handle it?

I´m kind of always wanting to get better, to improve and grow, but sometimes my co-workers don´t.
I am an assertive communicator, so I decided to establish an open dialogue with my boss, about what we can do better, not only in words but on paper, I came up with various solutions that she can think of, and adapt to the company.

What are the goals and key results you are aiming to achieve for the next quarter? How do you plan to achieve them?

I´m looking forward to growing apart from my boss, so my goals for the next month are:

• Stablish my strengths and liabilities, so I can take advantage of them and also correct them.

• Learn from others, in order to see what they do, and adapt it to my business model.

• Make things happen. Do what needs to be done in order to accomplish my dreams as an independent worker.

-Attract new clients.

1. What’s your profession? Describe it as detailed as possible.
   I studied business administration. Nowadays, I am working in the human resources area, specializing in the “end to end” (E2E) processes for payroll. I provide solutions to my clients to save money and time.
   First, I have to understand how my clients do their payroll process then, I have to create different ways to change processes to achieve the company´s objectives.
2. What are your main duties and priorities at work?
   As a leader, I ensure the correct pay to all workers from different clients that I have assigned and achieve payroll projects.
   A good practice is when we analyze the KPI area as if we think to create strategies to improve results for our company.
3. Have you had a challenging situation at work? If so, what was it and how did you handle it?
   Yes, I had. Three years ago, when recently I had been promoted. My new team made a big mistake, someone didn’t follow the correct flow, and he paid workers incorrectly. Some received more money others received less. We had to check and pay correctly and then called workers to return the money or make them sign some documents to discount next month. In the end, we couldn’t recover all money, the company lost nine hundred dollars, but they didn’t fire me because I only had two weeks knowing the process and team.
4. What are the goals and key results you are aiming to achieve for the next quarter? How do you plan to achieve them?
   It´s time to delegate tasks. My team is doing a great job, I have efforted to teach processes and to give them confidence to ask me when they have doubts.
   It´s difficult delegate, but I know I will have more time to focus on payroll projects to implement the new platform for taking control of medical break´s workers. My actions are contributing to not wasting money and ensuring returns money from government.

I am and industrial engineer, I am studying english now as if it was my new career, this is because I will live in Canadá next year so I need to speak as a native to get a better job.
I shall improve my skills in programming so I can find a better job in Canada.
I must practice so as to my life depend of it.

1.What’s your profession? Describe it as detailed as possible.
I am a Chilean journalist. At least in Chile, journalism is a very exigent profession. However, the more you work, the less you earn. Preparedness is almost inexistent, and the profession is in extreme need of reinventing itself. It´s no longer sustainable. Even if you did exceptionally well your job, you would be departed from your workplace more soon than later.

1. What are your main duties and priorities at work?
   Studying journalism was imposed to me. I did not want it, but it was the cheapest carrier to study. I would have rather to study a rentable technic carrier than journalism. However, by the time, prejudice against technic and technologic carriers was strong. Said that, I had worked in Chilean economic press and PR agencies before the pandemic. By the time, my priorities were doing the best, even if I didn´t like it. Now my priority is fixing the mistake committed 20 years ago, and open up to new life options and knowledges.

2. Have you had a challenging situation at work? If so, what was it and how did you handle it?
   Precarious conditions, low salaries, excessive working hours, few resting time, and violent bosses are common issues in journalism (suicides are common). If available, I would rather prefer to work with an educated boss with a low income, than with a monster in exchange of a better salary (which is not a great salary anyway). That´s the challenging (and normal) situation at work. But I have the responsibility of change that. That is why I am here. I will overcome this situation. I hope Platzi could help with my professional diversification, and I will help myself by passing current times with hard work. You are going my partner in this hard but inevitable work. So, as to speak, I expect only “blood, sweat and tears” for this whole year.

3. What are the goals and key results you are aiming to achieve for the next quarter? How do you plan to achieve them?
   My professional background (specially technology) needs an urgent improvement, as soon as possible. It´s true that I don´t have all the time in the world because I work too, but the modernization of my curriculum is inevitable. A programmer earns in a month as much as I earn in two years, and I work more hours. If I maintain the status quo, it would be worst for me. Last year, I needed a sincere analysis of my situation so as to be competitive in the future, and so as not to repeat the mistakes of the past, and the plan that resulted from that is both working and studying one year, repeating and repeating the curses, for acquire the knowledge necessary for to be competitive in the future. I need patience, so in the next quarter I expect to achieve tangible advances, tangible knowledge, and tangible compression of the world outside of the cave of old school journalism.

1. What’s your profession? Describe it as detailed as possible.
   My primary goal is to help businesses sell their products or services online by developing and implementing digital marketing strategies that are tailored to their unique needs and goals.

In my day-to-day work, I work closely with clients to identify their target audience, understand their brand values and messaging, and craft compelling content that resonates with their customers. I also oversee the creation and management of online advertising campaigns, optimize website content for search engines, analyze data to track campaign performance, and provide guidance and advice to clients on how to improve their online presence and increase conversions.

Overall, my work requires a deep understanding of the digital marketing landscape and the tools and platforms that are available to help businesses succeed online. It’s a constantly evolving field, and staying up-to-date with the latest trends and best practices is crucial for ensuring the success of my clients.

1. What are your main duties and priorities at work?
   As the owner of a digital marketing agency specializing in social media, my main duties and priorities at work are to manage and optimize social media advertising campaigns for my clients, maintain and manage their social media profiles, and ensure that my actions are contributing to increasing their sales.

To achieve these objectives, I spend a significant amount of time analyzing client data to determine which social media platforms are most effective for their business and target audience. I also work closely with clients to understand their unique brand messaging and goals, and use this information to develop effective social media marketing strategies that will help drive sales.

In addition to managing social media campaigns and profiles, I also focus on monitoring campaign performance and making data-driven adjustments as needed to ensure that my clients are getting the best possible results. This involves analyzing data from a variety of sources, including social media analytics tools, website traffic reports, and conversion tracking data, and using this information to identify areas where I can improve campaign performance.

1. Have you had a challenging situation at work? If so, what was it and how did you handle it?
   There are always difficult or challenging situations where we set very high sales goals, but this pushes us to work harder, break our limits, and grow

2. What are the goals and key results you are aiming to achieve for the next quarter? How do you plan to achieve them?
   Increase the billing of the agency to 20k usd per month, through new customer acquisition strategies with appointment setters

• What is your profession? Describe it as detailed as possible
  Right now I am studying mechatronic engineering, which means that I am not working right now but within 1 year I will have finished the degree. I would like to specialize and work in the automation field, specifically in programming. This type of programming is associated with PLC (programmable logic controller) so as to automate and streamline industrial processes.
• What are your main duties and priorities at work?
  Well, as a result, I am not working yet, I will answer the question according to my college experience. My main duties are to get a great academic performance, but I think this is not the final goal. A grade does not always mean knowledge. Regarding my priorities, as I mentioned before I like the field of automation so I try to focus and learn everything I can about it, it includes both theoretical and practical knowledge. I also try to make relationships with committed and hardworking people so as to have the right connections in the labor future.
  Have you had a challenging situation at work? If so, what was it and how did you handle it?
  Yes, I had. During the first three school quarters, I had been taught by a strict teacher who thought all of us knew about electronics. I had never taken an electronics class before, so it was quite difficult for me because at least most of the group knew the basics because they had taken classes in high school, opposite to me who decided to choose accounting as speciality back then. The way I handled it was by taking some online courses and videos, some of them from Platzi so as to adquire the basics and now my questions were more specific, which brings me to the point number two: always ask the question, no matter how embarrassing or dumb could seem to the classmates or professor. Getting alone with classmates who dominated this field also helped to understand it.
• What are the goals and key results that you are aiming for the next quarter? How do you plan to achieve them?
  Industrial Automation is one of the subjects which is coming this quarter and my goal is learn all that I can of it. I also looking fordward for the other subjects but I am specially eager for this one. I plan to get all this knowlegde by studying as I have been doing it, paying enough attention to the classes, asking emergent doubts to the teacher or classmates, doing correctly the practical activities, studying and putting in practice the knowledge adquired.

I am a software engineer, mainly specialized in backing development or server development. As my main duties, I have to develop microservices to fulfill
bussiness requirements. This development of microservices has to be made in concordance with the standars or best practices specified by the tech industry.
Alongside the microservices development, it’s fundamental to make as many test as possible, so as to find any non-considered bug in the code.
Avoiding those bugs at production level is a must, and makes you look as though you are the best developer from Sillicon Valley…

What is your profession? Describe it in as much detail as possible.

I am an environmental engineer, graduated from the National University of Colombia. My profession tends to be associated with environmental remediation processes to ensure the ecological restoration of ecosystems, basic sanitation and proper disposal of solid waste.

What are your main duties and priorities at work?

I am currently a telephone agent for the BPO company Intouch, where I am part of the customer service line of Lancome, my main duties are to serve customers emphatically and provide timely resolution to their problems, my main priority is to improve my level of English in the medium term to provide better service and meet the expectations of the company.

Have you had a challenging situation at work? If so, what was it and how did you handle it?

The main problem in my current job position is difficult customers, many times they refuse to leave the line because it is not possible to give them what they want, either because of preset restrictions or because what they want does not exist or is not valid. These scenarios are handled by requesting relevant help internally using our communication tools and waiting for instructions to complete the interaction in an orderly manner and following procedures according to quality guidelines.

What are the goals and key results you are aiming to achieve for the next quarter? How do you plan to achieve them?

My goals for the next quarter are to increase my knowledge in English and computer skills in order to be able to apply for higher positions that will allow me to use the knowledge acquired and not just stay as someone who answers calls; the way I plan to achieve those goals is to make the most of the courses related to my interests available here at platzi and take them to my company.