Les comparto aqu铆 mi flujo de conversaci贸n. Gustoso de tambi茅n poder iterarlo con ustedes. Son bienvenidos sus comentarios. 馃榿
Bienvenida
驴Qu茅 aprender谩s?
Introducci贸n
Introducci贸n a las interfaces de voz (VUI)
Tu rol c贸mo dise帽ador de conversaciones
Oportunidades
Retos
Retos tecnol贸gicos
Accesibilidad e interfaces de voz
Entendimiento de la conversaci贸n humana
Tecnolog铆a detr谩s de las interfaces de voz
Principios de dise帽o
Descubre y define
驴C贸mo defino si la interfaz de voz es el camino adecuado?
Entendimiento de los usuarios
Identificaci贸n de los casos de uso clave
Crea una persona para el sistema de voz
Dise帽o de Interfaz de Voz
Buenas pr谩cticas al escribir los di谩logos
Manejo de los errores
Crea los primeros di谩logos de la experiencia
Eval煤a el primer di谩logo
Crea un primer flujo de la conversaci贸n
Prototipa y eval煤a
Prototipo r谩pido de la experiencia (Mago de OZ)
Eval煤a el prototipo con el usuario
Interfaces multimodal
Interfaces multimodal
Construye y lanza
驴Qu茅 pasa despu茅s?
Cierre
El futuro de las interfaces de voz
Cierre
Template para armar tu caso de estudio
Autoevaluaci贸n del Curso de Dise帽o de Interfaces de Voz
Live Class
Live Class - Dise帽a interfaces de voz
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Designing an effective user-system conversation flow is a crucial step in ensuring a smooth and satisfying experience in any application. Beyond linear test dialogs, a conversational flow contemplates multiple paths a user can take during their interaction with a system. Here you will learn how to create these flows effectively to improve communication between your system and users.
Test dialogs are simple conversations with a single path. Conversational flows, on the other hand, are maps that visualize all the possible paths the conversation can take. For example, if the system suggests a dish of the day, the user could accept it, reject it, or request a vegetarian alternative. The flows work with these possibilities, allowing for diverse responses and ramifications.
Co-creating with the team not only improves the quality of the conversational flow, but is also an excellent documentation tool for the development stage. Collaborating on this task ensures a shared understanding and a more robust design, as well as allowing the incorporation of different perspectives and competencies.
FigJam is an ideal collaborative tool for making conversational flows. It allows you to annotate ideas, co-ideate, and develop flowcharts in a dynamic and visual way, interacting in real time with your team.
These visual representations allow to clearly structure and visualize the different potential paths of the conversation.
For each prioritized use case, create a different flow. For example, in a meditation application, you could have flows for users who want to meditate, listen to music to fall asleep or read a story. Here's an example of how to structure this in FigJam.
Anticipating inconveniences and responses to anomalous situations is essential. Some possible problems to map include:
These strategies not only improve the user experience, but also strengthen the system's ability to handle unexpected situations efficiently.
Flow design is an iterative exercise that starts with paper drafts and progresses to a more consolidated digital representation. Continuous refinement and validation of flows with real users is crucial to fine-tune and improve the user experience.
As a student or professional engaged in UX design, it is critical that you continue to explore and hone your skills. Constant learning and adaptation to user needs will allow you to create successful and enriching conversational systems. Go ahead and enjoy the process of creation and improvement!
Contributions 3
Questions 0
Les comparto aqu铆 mi flujo de conversaci贸n. Gustoso de tambi茅n poder iterarlo con ustedes. Son bienvenidos sus comentarios. 馃榿
Los flujos de la conversaci贸n, permiten ver los diferentes momento en el que el usuario recibe feedback y el system con el usuario.
Les comparto mi Flujo de conversaci贸n
Estoy atento para el feedback, muchas gracias.
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