Respondiendo preguntas situacionales en inglés

I completely love the STAR method, because is so well structured and is relatively easy to remember. :3

Resume Use STAR Method: A structures manner of responding to be a behavioral - bsaed interview question by discussing the specific situation, task, action, and result of the situation you are describing. When using this method: • Keep it relevant • Have examples ready • Give proper context • Show off your work Situational Questions: Hipothetical questions Behavioral Questions: Have to do with situation that you have in the past and how you handled it

**If a dissatisfied customer confronted you, what would you do?** First, I would try to understand with he is no sattisfied by the solution that we have provided, I would try to do my best to be empathic and after he have explained all of the details I would see what can I do to solve the problematic and make him feel listened. If it's a little problem and I can solve it, the I would solve it, but if it's a problem that is out of my hands I would archive a meetup with the client and talk with my manager about it. **What would you do to make a good impression on a client?** Be cordial and always listen to him, an active listening is always a possitive factor in the relation with a client and I would also be interested about the problems that he's looking to solve and how can we help him to solve those problems. **What would you do if you had a heavy workload and had a deadline in a week?** At first I would manage everything with my calendar and prioritize the correct tasks to be done within the first days, usually the core tasks, after that if there is no space for any task and I have to complete the workload, I would ask for help to any of my co-workers or my manager. **How would you adapt if there was a big change in your job?** Most of times I addapt easily, because that's how software is, always changing and most of times u have to master new tech habilities fast, so I don't think that it would be a problem for me. **If you knew that a client was completely wrong about something that he or she was complaining about, what would you do?** At first listen to the problem and be empathic, because in this kind of problems u have to understand the client's perspective, such that u can answer precisely to his needs and how the delivered product solves them.

What would you do if you had to collaborate with a coworker that is difficult to work
with?
First, I would initiate a conversation with him or her about the task, making sure to convey that their opinion is not taken personally. I understand that we may have different approaches to solving problems and completing tasks.

Additionally, I would make an effort to comprehend their thoughts and get to know their personality better. This would involve active listening, asking open-ended questions, and seeking common ground to facilitate more effective collaboration.

**Question 1:** What would you do if you had to collaborate with a coworker that is difficult to work with? **My answer:** If I had to work with a difficult coworker, I would try to understand their perspective and build a good relationship. I would start with small talk to make things more comfortable, then discuss the tasks, our roles, and how we can communicate. If problems continue, I would talk to them respectfully, find the issues, and suggest solutions. My goal would be to work well together and focus on the team’s goals. **Question 2:** If a dissatisfied customer confronted you, what would you do? **My answer:** If a customer was unhappy, I would listen carefully to understand their problem and show empathy. I would confirm what I understood and solve the issue if I could. If it needed more steps or help from others, I would explain the process and timeline clearly. I would also follow up to make sure the problem was fixed and that the customer was happy. **Question 3:** What would you do if you had a heavy workload and had a deadline in a week? **My answer:** If I had a heavy workload and a deadline, I would prioritize tasks and plan my time carefully to meet the deadline. I would focus on the most important tasks first, using tools like calendars or task lists to stay organized. If I realized that the workload was too much to finish on time, I would communicate early with stakeholders, explaining the complexity and workload. Together, we could agree on a possible adjustment to the timeline if needed. However, I would still do my best to deliver on time and maintain high-quality work.

One of my biggest challenges was working as a junior designer on an English learning app for Colombian schools. The project aimed to support students across 11 grades, with a complex structure of modules and lessons. At the start, I used PowerPoint to prototype key activities, aligning stakeholders and avoiding rework. While the management team provided an Excel tracking system, I enhanced it by adding links to Google Drive files and organizing resources for easy access. I also collaborated with the development team early on to standardize processes and later used the tracking system to assign changes efficiently when client requests arose. This experience taught me the importance of organization, clear communication, and adaptability in complex projects.

When discussing benefits during an interview, think about how your skills can help the company's goals. For example, if the company aims to increase sales, you might say, "I have experience in digital marketing that led to a 20% increase in revenue for my last employer. I can implement similar strategies here to help achieve your sales targets." This shows you understand the company's needs and can contribute effectively.

### **How to answer: "Describe a time in which you performed under pressure"** This is a **behavioral question** that you can answer using the **STAR method**. The STAR method helps you structure your response by focusing on: * **S** for **Situation** * **T** for **Task** * **A** for **Action** * **R** for **Result** ### **Tips for using the STAR method** 1. **Keep your answer relevant** to the role you’re applying for. 2. **Prepare examples** before the interview. 3. **Provide context** for the situation you are describing. 4. **Highlight your best work** by choosing strong examples that showcase your skills. ### **Behavioral vs. situational questions** * **Behavioral questions**: * Focus on **past situations** you have faced and how you handled them. * Example: "Describe a time when you performed under pressure." * **Situational questions**: * **Hypothetical** scenarios that ask how you would handle a certain situation. * Example: "What would you do if you faced a tight deadline?" ### **Tips for answering situational questions** 1. **Describe your approach** to facing the problem. 2. **Explain the steps** you would take to solve it. 3. **Highlight how your solution benefits the company**. These questions will showcase your **grammar skills** in English, so practice beforehand. Listen carefully, repeat the question if needed, and think before answering. ### **Key points to remember** * **Don’t make up stories** or lie—be honest and realistic. * **Consider the skills needed** for the role and demonstrate how you would apply them. * Focus on **how your approach benefits the company’s goals**. These questions demonstrate your **problem-solving skills**, **decision-making abilities**, and your approach to handling challenges.

I was looking the resources and a good way to answer the situational questions is to answer with conditionals

Thank you