Pide ayuda con tus compras en Inglés

Your performance during the video was very funny teacher!

Problems with your online shopping? Learn how to comment, give feedback and ask for help in English! If you encounter problems with your online shopping experience and need to comment, give feedback, or ask for help in English, here are some phrases and tips to effectively communicate your concerns: 1. **Commenting on the Issue:** * "I encountered an issue with my order and wanted to bring it to your attention." * "There seems to be a problem with the item I received." * "I have noticed a discrepancy between what was advertised and what I received." 2. **Describing the Problem:** * "The product I received is damaged." * "I received the wrong item in my order." * "There's a defect in the product." * "The size/color is different from what I selected during the purchase." 3. **Giving Feedback:** * "I would like to provide feedback on my recent shopping experience." * "I appreciate your products, but I encountered an issue that needs attention." * "Overall, I'm satisfied with my purchase, but there are some areas that need improvement." 4. **Expressing Dissatisfaction:** * "I'm disappointed with the quality of the product I received." * "The delivery was delayed, and it caused inconvenience." * "The customer service response time has been slow, and I need assistance urgently." 5. **Asking for Help:** * "Could you please assist me in resolving this issue?" * "I need help with a return or exchange process." * "Can you provide more information about the status of my order?" 6. **Being Specific:** * Clearly state the order number, product details, and any relevant information. * Include photos if applicable, especially when highlighting product defects or damages. 7. **Remaining Polite:** * Maintain a polite and respectful tone throughout your communication. * Use phrases such as "I appreciate your attention to this matter" or "Thank you for your assistance." 8. **Requesting a Resolution:** * "I would like a refund for the defective item." * "Could you please send a replacement for the damaged product?" * "I'm hoping for a swift resolution to this issue." 9. **Mentioning Consumer Rights:** * If necessary, you can mention your rights as a consumer, such as the right to a refund for faulty goods. 10. **Escalating the Issue:** * If your initial attempts don't resolve the problem, inquire about the escalation process or speak with a supervisor or manager. Remember that clear and polite communication increases the likelihood of a positive resolution. Most companies value customer feedback and aim to address concerns promptly to maintain customer satisfaction.

ok, ok, ok. Our Teacher is a teacher or an actress? XD

Hahaha, I loved the famous YouTuber. The class was very fun.

Excellent Class!, quite quite quite fun! I loved this class!

What a beautiful class! I loved and enjoyed it! Excellent performance!!

And the Oscar for the best english goes to ...

She is a wonderful actress

Thank you

### **Main problems when making an online purchase** 1. **Product Quality Issues** * The product doesn't work as expected (e.g., a hair dryer that doesn't heat up properly or stops working after a few uses). * The product causes issues (e.g., hair tangling in a hair dryer). 2. **Return and Exchange Complications** * Items may not be eligible for return or exchange if they are past a certain return window (e.g., 30 days). * Return policies may not accept items if the packaging has been opened or broken. * Difficulty in getting a refund or exchanging a defective product. 3. **Delivery Problems** * Delayed delivery times (e.g., package delivered later than expected). * Issues with coordinating delivery times to ensure someone is home to receive the package. 4. **Customer Service Challenges** * Ineffective customer service that doesn't provide satisfactory solutions. * Difficulty in getting assistance for returns, exchanges, or refunds. 5. **Misleading Product Information** * Low-quality photos that do not accurately represent the product. * Incomplete or misleading product descriptions that lead to incorrect purchases. 6. **Payment Issues** * Lack of payment options (e.g., no pay-in-cash option). * Problems with digital wallets or store cards. 7. **Product Availability** * Items out of stock or not available for immediate purchase. * Difficulty in finding desired items due to inadequate filtering or categorization on the website or app. 8. **Customer Reviews** * Fake or unreliable customer reviews that provide incorrect information about the product. * Difficulty in finding verified reviews to make informed purchasing decisions.

This class was funny 🤣

* *How often does this shopper shop at this online store? She usually buys hair products from this store.* * *What question did the shopper have when she called customer service? If it is possible to return the product for another one that really works well.* * *Will this shopper recommend this store or its products in the future? She really does not recommend continuing to look for the product in that store, because she feels displeased with both the store and the product. She also said she would not make another purchase there.*

Super great performace!! .. really funny and engaging!

It quit on me.. like my ex jajajaja I love her <3

* How often does this buyer shop from this online store? * The buyer usually shops from this online store. * She usually buys hair products from this brand. * What question did the reviewer have when calling Customer Services? * How do I exchange this product? * How do I exchange an item? * How do I return an item? * How do I purchase an item? * Will the buyer recommend this shop or its products in the future? * The buyer will never purchase anything from this brand again. * I will never purchase anything from this brand.

Good morning, jajaja I loved this class.

Finalise your purchase! Payments, exchanges and returns <https://www.youtube.com/watch?v=TR1hgV7uTnc>

Lest's go

1. How often does this buyer shop from this online store? R: Usually, she tends to buy hair products on this store. 2. What question did the reviewer have when calling Customer service? R: Whether she can return the product for another one that really works well. 3. Will this buyer recommend this shop or its products in the future? R: No actually, she recommends keep looking the product on another shop, because she feels upset with the store and the product. Also said that she never gonna buy there again.

**<u> Questions</u>** 1. How often does this buyer shop from this online store? 2. What question did the reviewer have when calling Customer Services? 3. Will this buyer recommend this shop or its products in the future? Answers; 1. Usually buy hair products. 2. How do I exchange an item? The assistant said there was nothing they could do as more than 30 days had passed after her purchase and they don´t accept items if the packaging has been broken. 3. Never, She says that if you have long hair it is not a good option, it does not heat up enough and due to her post-purchase experience she does not recommend purchasing anything from that brand.