Bienvenido a Platzi

HOTEL CHECK-IN & BOOKINGS – VOCABULARY WITH MEANINGS

GENERAL TERMS
- Check-in — The process of registering when you arrive at a hotel
- Reservation — An arrangement made to secure a room in advance
- Booking — An agreement to stay at a hotel
- Guest — A person staying at a hotel
- Front desk — The main service area where guests are assisted
- Reception desk — The counter where check-in and guest services are handled
- Receptionist — The person who works at the front desk
- Booking reference — A code used to identify a reservation
- Reservation number — A number assigned to a booking
- Confirmation — Proof that a reservation exists
- System — The hotel’s computer database
- Availability — Whether rooms are free or not
- Vacancy — An empty or available room
- Fully booked — No rooms are available

IDENTIFICATION & DOCUMENTS
- ID — An official document that proves who you are
- Passport — An official travel identification document
- Booking details — Information about a reservation
- Guest information — Personal data of the guest
- Registration form — A document guests must complete at check-in

ROOM & HOTEL TERMS
- Room — A private space where a guest stays
- Room number — The number assigned to a specific room
- Room key — A key used to open the room
- Key card — A plastic card used instead of a physical key
- Non-smoking room — A room where smoking is not allowed
- Amenities — Services and facilities offered by the hotel
- Luggage — Bags and suitcases used for travel
- Bags — Containers used to carry personal items
- Elevator — A machine that moves people between floors
- Floor — A level of a building
- Stay — The period of time a guest spends at the hotel

CHECK-IN PHRASES
- I have a reservation. — I booked a room in advance
- I have a booking under the name of… — The reservation is registered with a specific name
- May I see your ID, please? — A polite request to check identification
- Could you please give me your booking reference? — A polite request for the reservation code
- Let me check our system. — The receptionist will search for the booking
- I’m looking for your reservation. — The receptionist is searching for the booking
- I can’t find your booking. — The reservation does not appear in the system
- Your room is ready. — The room is available for use
- Your room is not ready yet. — The room is still being prepared
- Here is your room key. — The receptionist gives the key to the guest

POLITE EXPRESSIONS
- Could you please…? — A polite way to ask for something
- May I…? — A formal way to ask for permission
- Would you like…? — A polite way to offer something
- Of course. — A polite way to say yes
- Certainly. — A formal way to agree
- Thank you. — A polite expression of gratitude
- You’re welcome. — A polite response to thanks
- Please. — A word used to sound polite

COMMON VERBS
- Check — To look at information carefully
- Confirm — To verify that something is correct
- Find — To locate something
- Book — To reserve in advance
- Stay — To live somewhere temporarily
- Fill out — To complete a form
- Sign — To write your name on a document
- Provide — To give information or items
- Assist — To help someone
- Help — To give support or aid

CUSTOMER SERVICE
- How may I help you? — A polite way to offer assistance
- Do you need help with your luggage? — An offer to assist with bags
- Enjoy your stay. — A polite wish for the guest
- Have a nice stay. — A friendly farewell expression