Introduction to sales and negotiations1Welcome to the English for Business and Sales Course05:17 min2Vocabulary and acronyms02:20 min
First contacts3Making a presentation06:14 min4Listen and repeat01:49 min5Cold calling11:17 min6There's no small client06:02 min7Emailing your prospects05:32 min8Excercise: emailing your prospects05:51 min
Preparing for your meeting9Learning about your contact03:14 min10Identifying and eliminating your weaknesses08:04 min11Using technology01:55 min12 What to do and not to do in a meeting08:48 min13 Roleplay: What to do and not to do in a meeting09:44 min
Selling to existing clients14What is upselling?03:34 min15Upselling: What can go wrong?06:30 min16What is cross selling?03:47 min17Cross Selling: What can go wrong?06:36 min
At the meeting18Defusing conflict07:28 min19Listening for information and rapportViendo ahora20Using data instead of praise04:04 min21Storytelling vs. Just stats05:11 min22Confirming everything02:47 min
Making an offer23Considering needs and what you listened and observed03:32 min24Built-in concessions03:22 min25Listening before you offer05:27 min
