No tienes acceso a esta clase

¡Continúa aprendiendo! Únete y comienza a potenciar tu carrera

Vocabulario para el Check-Out en Inglés

8/18
Recursos

Antes de irte del hotel, las personas encargadas del mismo quieren saber cómo fue tu experiencia y en que podría mejorar. Entonces te piden el favor de rellenar un guest satisfaction questionnaire.

Persona rellenando unos papeles

Preguntas sobre la satisfacción de los huéspedes

Algunas de las preguntas que suelen aparecer en dichos formatos son:

  • Room or What was your room number? (¿Cuál fue el número de tu habitación?)
  • Name or What is your name? (¿Cuál es tu nombre?)
  • Nationality or What is your nationality? (¿Cuál es tu nacionalidad?)
  • of guests or How many people were in the room? (¿Cuántas personas se quedaron en la habitación?)
  • How was the room during your stay? (¿Cómo estuvo la habitación durante tu estancia?) Answer: Tidy (Ordenada) or Untidy (Desordenada)
  • How was the bathroom during your stay? (¿Cómo estuvo el baño durante tu estancia?) Answer: Clean (limpio) or Dirty (Sucio)
  • How were the staff? (¿Cómo estuvo el personal?) Answer: Friendly (Amigable) or rude (Grosero)
  • How was the pool? (¿Cómo estuvo la piscina?) Answer: It was free (Estuvo libre) or It was crowded (Estuvo llena)

Comparte en la sección de comentarios:

  • What was your best experience at a hotel? (¿Cuál fue tu mejor experiencia en un hotel?)
  • What was your worst experience? (¿Cuál fue tu peor experiencia?)

Contribución creada con los aportes de: Danilo H (Platzi Contributor).

Aportes 361

Preguntas 4

Ordenar por:

¿Quieres ver más aportes, preguntas y respuestas de la comunidad?

I not have any experience in hotels XD

  • My best experience in a hotel was when i was in Santiago De Cali Colombia in a hotel near the Terminal due to damage there was no Water, in then shower and i need to take a Shower to go to a meeting, so the staff helped me and they got the water i needed to shower, was excellent, the cooperation of the staff

My worst experience? Yes in a hotel in Popayan, Colombia the waiter forgot my dinner and i had to complain to the manager

**What was your best experience at a hotel? **
My best experience at a hotel was on August i met with a special person, it was my first experience at a hotel and it was incredible because i was happy and i had the best meeting i’ve ever had.
**What was your worst experience? **
Fortunately, I didn’t have a bad experience

What was the best experience at a hotel? I’ve never been in a hotel, but once in a vacations a frind of my dad lent us a little house near to the beach, and also there was a river near, where we found a big turtle.
What was your worst experience? In the las experience I forgot my shoes and cellphone on the side of the river and other person took them, aslo I was sleeping out of the house in the backyard with my dad, and when I woke up I had a giant tarantula in front of me. 😂

  • What was your best experience at a hotel?
    My best experience at a hotel was when I visited Cancun, Mexico. I stayed at the hotel Xcaret Mexico, it was gorgeous all experience, I ate some delicious and eccentric food.
  • What was your worst experience?
    When I went to the beach, the weather was really cold

My experience at a hotel has been fantastic, I stayed at hotels and hostals were fantastics.
I had not have bad experience

My worst experience? hmm it was the weather , it was rainy and in that vacation, we went in motorcycle 😦, also, we were to much heavy for the motorcycle
My best experience? Absolutly the views , were amazing and the pool to haha

For now I haven’t had any experiences in hotels, but I know that soon there will be many more 😃

My practice:

  1. What was your best experience at a hotel?
    Wow, good question. I can say that I had a great experience in Farallón, Panama. The nearly with the beach, the food, drinks, services, daily activities, and the staff, are all very nice. I felt well in that hotel.
  2. What was your worst experience?
    Well, at first was bad, but then was excellent. It was in Rio de Janeiro, Brazil. I got at night, tired and starving. I went to eat at the roof restaurant. When I went into the room, I saw very much water falling on the walls of the bathroom. Oh my God! Take my baggage and ran to the reception. They said sorry to me and gave me a suite room. Perfect!
My best experience was at the Hilton hotel in Cartagena, everything was tidy, the bathroom was clean, the staff was friendly and the pool was perfect, warm, big and close to the sea.
I remember a very good experience at a hotel in greece, the hotel was amazing, the room was totally clean and the kitchen was incredible because gave all the things necesary for cook And the worst experience at a hotel is in colombia. In this ocasion the people in the hotel tried to steal form me when i was a slept. The moment was really horrible.
hi, my best hotel experience was in Arequipa, rooms were always tidy
<h5>Vocabulary and its definition 📝:</h5>
  • Tidy: Having everything ordered and arranged in the right place.
  • Untidy: No neat

Neat is a synonym of of tidy

  • Dirty: Marked with dirt, mud or containing something such a pollution or bacteria

Dirt: Dust, soil, or any substance that makes a surface not clean.

  • Crowded: A place full of people
  1. What was your best experience at a hotel?
    A/ My best experiencie at a hotel was in november 2022, I went with my husband for two days at a great hotel, the room, the food, the pool and the staff were spectacular, we would definitely go back there.
  2. What was your worst experience?
    A/That happened a few years ago in a family trip, we went at a hotel for three days but apparently they had copies of the room keys and unfortunately we missed some things from our luggage and they did not answer for it

I have no experience in hotels.

My best experience in a hotel was in San Andrés Islas. The hotel provided all food you can eat, there was a pool, it´s located near to beach and the room was very tidy and clean. At the oppossite, my worst experience in a hotel was in Manizales, because I did reservation by app and paid since two weeks earlier but when I arrived woth my family the recepcionist told me the reservation wasn´t exist!!!!
the best experience is, the room clean, the pool free, the personal service the hotel is friendly.
* What was your best experience at a hotel? My best experience was at Sunson hotel in the island of Margarita from Venezuela. The staf was very nice, the food was amazing and the beach beautiful. * What was your worst experience? My worst experience was at The hummingbird hotel, also in Margarita, the place was awful. The rooms were untidy and the halls dirty. However, the staf was very nice, but not enough for the horrible place
**What was your worst experience at a hotel?** I don’t remember the name of the hotel because my brain prefers to forget this experience. I only remember my boyfriend and me being trapped in the elevator for twenty-five minutes, and the staff didn’t do anything to help.
My best experience was some years ago in Nayarit, Mexico, at the Hotel Fiesta Inn Adults Only. The staff was amazing, always attentive to the customers. The pool had a wonderful view of the sea, and the bed was softer than a cloud.
I have good experiences in hotels, anytime with a friendly staffs and tidy rooms
My best experience at a hotel was the bathroom was really clean and my worst experience was the pool was crowded
My worst experience in a hotel was when my girlfriend and I were not allowed to stay because they believed we would make noise at night.
1. What was your best experience at a hotel? The best experience I had in a hotel was that all the staff were very kind and empathetic towards my friend who has a handicapped. 2. What was your worst experience?The worst experience was when we left our suitcases at reception, went to eat and when we returned to check-in, my suitcase was not there; someone else had taken it. So, we had to wait 6 hours for them to deliver it to me. note: It was my first trip without my family, just with friends.
* What was your best experience at a hotel? My best experience at a hotel was when the receptionist was very friendly and the bathroom was clean. * What was your worst experience? My worst experience was when they stole my cell phone.
* What was your best experience at a hotel? My best experience was an rural hotel, the staff was friendly and the rooms were clean and tidy. * What was your wrost experience? My wrost experience was in a Hotel with aquatic park, the pools and restarant were crowed and the staff was rude.
* What was your best experience at a hotel? I have had good experience * What was your worst experience? Until now, none
What was your best experience at a hotel? * It was a great experience, the room was tidy and the staff were friendly. What was your worst experience? * I haven't had a worst experience yet.
My best expirience was in san andres islas because my Aviation Company sell to other guy my seat for that the company offer to me a new fly the next day thanks to that I was one more day to travel and the company pay for me this day one of the best hotels in that place and I love all in that hotel. My worst expirience in a hotel was in guatape beaceuse the bathroom was very dirty.
The student's experience highlights the importance of cleanliness and organization in hotel stays, which are common aspects discussed in the class. It's great that you appreciated the spacious rooms and the clean water in the pool. Remember, providing feedback like this to hotels can help improve their services. Keep practicing your English vocabulary related to hotels and customer experience for even greater fluency in conversations.
My best experience was when I went to El Pulso in Querétaro. I booked the hotel room 5 months before the festival, and it was 1/3 of the regular price. It's a five-star hotel. And My worst experience was when I went to Aguascalientes again, but during a storm. The hotel is near the city center but I got wet because of the rain and also the staff told me that my room was wet to, for an open window and said "We don't have staff to dry your room, do it yourself if you want". 0 stars.
* My best experience was in a hotel here in Venezuela called SunSol in Margarita, (an island very famouse here). The staff was very friendly and attentive, the hotel has 3 big pools so they was free anytime, the beach was in front of the hotel so we just walked a little and enjoyed. The room was very clean and tidy and the best part was that we had all inluided service, so we didn't have to worry about anything. * Mmm the worst experience was in a hotel where we couldn't have high expectations but at lease it had to be clean and it wasn't.
My experience in hotel is good, the bathroom and room is clean, tidy and confortable. I haven't had a bad experience in a hotel.
My best experience in the hotel is the attention with the staff, they were very friendly, the room was clean and big, The food was delicious The worse experiences was the room was very small, and the toilet smelled very bad, they change us the room, was very different at we paid it.
• What was your best experience at a hotel? My best experience at a hotel was staying in four 5 star hotels in Cancún, Punta Cana, Valledupar and San Andrés's Island. It was all clean, elegant, their food varied and very good, pools were clean and there were tourist foreign. • What was your worst experience? My worst experience at a hotel was staying in two 2 star hoteles in Melgar and Santa Marta. It was all dirty, their food was bad, pools were dirty and there were cockroaches.
My worst experience was when I traveled for the first time to San Andres island, because the drinks tasted bad and there was a lot of stressers , for instance, one day we were supposed to go on a boat ride and we missed it. My best experience was when I traveled to Tayrona park, because it is the most beatiful place I have ever visisted
* my best experience was in a hotel that has air-conditioning, television channels, comfortable beds and very clean. * my worst experience was in a hotel that was in a enviroment very noisy, I didn't sleept very well these night.
* When i was at a hotel in bquilla that has a pool to here and i feel it that it's my 2nd home. * The really i don have any bad hotel.
I havent experience in a hotel
My best experience in hostel (I prefer it more than Hotel), it was in la Habanna, Cuba, becuase the attention and friendly staff were incredible
My best experience at a hotel was in Mexico. Exactly in Playa del Carmen, It was a five starts hotel. It was amazing the service, the pool, private beach. All it was wonderful. That was my best experience for now in my life. The room service was incredible 24/7. The hotel has seven restaurants and it was all-inclusive. And my worst experience hmmmm for now I don't hav any worst experience
what was a your best experience at a hotel? I go to Villeta in 2024 for vacations, in this place my family arrived in the morning of saturday, this place is lightfull, big and warm, this place have a pool, a great living place and one football field, us stay here for three days and we are leaved in the afternoon monday. What was a your worst experience at a hotel? I don't have a worst experience at the hotel, I always fell great in the hotels, and I don't have many experiences in hotels.
Hi! * What was your best hotel experience? My best hotel experience was with the free pool and the delicious food. * What was your worst experience? My worst experience was with insects in the room. I was in a cabin in the nature, but there were many insects.
* space nice clean, and friendly staff * the pool were very crowded.
**CLASS #8 - At the hotel - Check Out.** 1\. **What was your best experience at a hotel?** \- The best experience I have had in a hotel in the town of Mesitas in the department of Cudinamarca, sharing with my family. Where the attention was excellent, the food delicious, the facilities very nice to the public, also the location easy to find and very close to the commercial areas of the town. 2\. **What was your worst experience?** \- The worst experience in a hotel was in the city of Barranquilla, located in the department of Atlántico, where the climate is hot and the hotel facilities do not have a pool to cool off in, many times the temperature exceeded 35°C.
You don't want to know.
My best experience at a hotel was in a hotel in Salou, Spain. Had many pools, a big buffet, and beds very soft and comfortable. Also, it was close to the beach and many shops for clothes and reminders such as key rings, bracelets, chains... that hotel It was very good.
1\. What was your best experience at a hotel? My best experience was when I saw my room, and everything was clean and tidy. 2\. What was your worst experience? My worst experience in a hotel was that it was hotter inside than outside.
What was your best experience at a hotel? My best experience was the Ritz Carlton hotel, good service, well-equipped rooms, varied and very delicious food, quiet and pleasant stay. What was your worst experience? My worst experience was in a hotel in Mexico City where there was a musty smell in the room, where we notified the service staff and they did nothing to improve our stay.Ícono de validado por la comunidad
* **What was your best experience at a hotel?** My best experience at a hotel was in Tunja, when I went to the Colombian Botany Congress. My bed was king-sized, and the room was for me alone. * What was your worst experience? My worst experience at a hotel was in Florencia because the bathroom was very small. (It's not true, I haven't had any bad experiences at a hotel yet. XD)
My best expirience at a hotel was in cartagena, because we can saw a beatiful sights from the hotel, we can found the pool on the top floor, the room was tidy and clean, the hotel´s personal was friendly, also the breakfast was delicious and there was variety. so we didn´t have any problem in the hotel
**What was the best experience at a hotel?** My best experience in a hotel was when I went to Cancun in México, the food was really delicious, the staff was friendly, the bed was comfortable and the hotel was cheap
```txt - ```
My best experience at a hotel was in CDMX. The room was tidy, the rooftop have a beautiful view, I can see bellas artes and lationamerican tower. I love CDMx
* I haven't visited a hotel in my life * My morst experience is the night in the hotel; It was scary
My best experience was when I could do different activities while i waited for a room.
1. My best experience at the hotel was smimming st the pool 2. The bathroom was untidy and dirty
My best experience at a hotel was when I flew to La Serena in Chile. The airplane couldn't return to Santiago because the weather was bad, so we stayed in a 5-star hotel in La Serena for one more day.
My best experiencie in a hotel was in Los Cabos México because it was very big and has a three big pools. The food was delicious and the staff were very friendly. Our room has a wonderful view to the sea. I don´t have any worst experiencia at any hotel I´ve been yet.
1\. What was your best experience at a hotel? My best experience was when I saw my room, and everything was clean and tidy. 2\. What was your worst experience? My worst experience was when I went into my room and wasn’t bathroom.
My best experience at a hotel was in Disneyland where I really shared with my nice taking us pictures with all those characters and watch the cartoons frames, images and dolls. It was really fun. My worst experience at a hotel was in the same hotel in the same trip. Unfortunately, my watch was stolen. I didn´t realize until I got to the other hotel in Miami. Even though I made the request about it when I got to Colombia, I never received an answer.
* My best hotel experience was in Paris because it was clean, tidy and friendly. Loved their breakfast. * My worst experience at hotel no exist xD
* What was your best experience at a hotel? My best experience was at the hotel in the middle of the mountains. It was amazing, the staff was friendly and it had a big pool. My room was tidy all the time. * What was your worst experience? My worst experience was at the other hotel in another city, with mountains too.The weather was terrible and the communication and the principal services, like energy, were not working.
my best experience in a hotel room was when my boyfriend came to visit me. and we stay at the hotel near to my house so it was very cool to me and my partner i dont have any bad experience because i've been in hotels like 2 or 3 times in all my life
My best experience was at the Dreams Hotel. I stayed at this hotel when my family and I visited Huatulco. It has five restaurants, is all-inclusive, and offers room service 24 hours a day without additional cost. The hotel also boasts a private beach and a variety of activities for guests to enjoy.
My best experience at a hotel was when I was 13 years old. The restaurant food was amazing. And the staff were friendly.
My best experience was when I was a child and stayed at the "Riviera Hotel" in Argentina. The room service was incredible because it was fast and the food was delicious. The worst experience was when I was on vacation and got sick from the hotel food because it was bad.
My best experience at a Hotel was when my employer oferta train for 5 days in the company's headquarters. The suite was comfortable and clean. The lobby had wifi. I came across with coworkers. By other hand my worst experience at a hotel was when I had been in a room and it had insects jump over me on the bed all the night.
my best experience at a hotel was when I went to a hotel in Panama, because There were activities as sports, dance, desk plays and parties. but, the best was that there were unlimited food. My worst experience was at a hotel in Cancun, because stolen us the passports in the rooms and the hotel won't to help us, It was a horror moment.
My best experience in a hotel was when I was 25 years old, it name is Bahía del Sol, the food was delicious and her workers were freindly. My worst experience was in Decameron, cause someone of workers stole me my phone.
the best experience at a hotel it was a visited in Barcelona the worst experience it was the food
* What was your best experience at a hotel? I traveled to Republica Dominicana, in the city Santo Domingo. I knew a lot of historical places. Also, I ate typical food in the beautiful restaurants. I walked long distancies all day. * What was your worst experience? I traveled to Republica Dominicana and I was in the city Boca Chica. The hotel was too dirty. There were insects in the kitchen. The TV didn't work. There are a lot of problems.
* What was your best experience at a hotel? My best experience in a hotel was in Cologne (Germany). The room was extremely tidy and clean. The bed was too comfortable and the staff were very friendly. * What was your worst experience? The worts experience wasn't in a hotel but in a hostel in Salento. I came late to the room with my friends and the door was locked by other guests. We have to wait for more than 30 minutes for these people to open the door.
My Best experience in a hotel was in Medellín Colombia because the hotel was ubicate in a place popular , where there was everything near, restaurants , discoteques, tours ,chivas.. it was amazing
My best experience was in Boyaca, Socota, the hotel was amazing, I was a child and I wanted to stay there forever hahaha xd
* What was your best experience at a hotel? I have not good experience at a only hotel that I stayed * What was your worst experience? The worst experience that I had. It was that the towels was wets when I was going to use them
  1. when I was to Cancun, I have fun activities in the hotel and delicious food.
  2. when I was in the USA, some parts of the hotel smelled like dope.
* What was your best hotel experience? The service was good, the room was clean and tidy and the best thing was that it was inexpensive. * What was your worst experience? My worst experience in a hotel in Barranquilla was when I was given a room where the air conditioner was broken and leaked water through the walls and therefore the room was hot.
My best experience at a hotel is what I can see to the window, and the worst is the room bathroom hahah
My best experience in a Hotel was in Spain, at the Gloria Palace Royal Hotel & Spa. The room was beautiful and tidy, the food was delicious, the staff was very friendly, and the SPA was amazing. The staff even sent me and my wife a gift in our room for our wedding anniversary. My worst experience in a Hotel was also in Spain, at the Gloria Palace San Agustín Thalasso & Hotel. We paid the "all inclusive" package, but that didn't include access to the best part of the Hotel, the SPA and Thalasso area. That area was recently reformed by the time we went there, and in order to be able to access it and enjoy it, we had to pay a separate fee, and we only were able to stay there for 1 hour and half. I gave the Hotel staff feedback about this, I wouldn't mind to be charged a bit more on my "all inclusive package" if it meant to actually include the SPA access.
**What was your best experience at a hotel?** The service was good, the room was clean and the best part was that it was affordable. **What was your worst experience?** My worst experience at a hotel was when there was only one room available, and it turned out to be very small.
* What was your best experience at a hotel? * A: About 5 years ago, at EEUU, I arrived at the hotel and the staff was received me with a great disposition and the experience was excellent, there was a breakfast buffet in the morning, some options for lunch and for the evening there was many options for eat and drink, at the night on the roof of the hotel there was a bar, where you can past time with another people who was staying at the hotel, the view was wonderful, and the music also. * What was your worst experience? * A:One time at one hotel, when we arrived with my girlfriend at the reception of the hotel, there wasn't anybody, we called at the staff, but nobody answered, we waiting about 10 or 15 minutes, until somebody answered, after that, the receptionist we gave the keys of our room, but when we got at the room, it was unclean and you could smell the cigarette odor, that was a terrible experience
![](https://static.platzi.com/media/user_upload/image-0064808e-3402-4784-a11f-5656361ddbdc.jpg)

My best experience at a hotel was friendly

**<u>What was your best experience at a hotel? </u>**My best experience at a hotel was when I was in “Prado” in Barranquilla. The staff attend are the most serviceable. The swimming pool was clean and free of people, ideal to swin. The food was delicious and had a variety of tastes.  **<u>What was your worst experience?</u>** My worst experience at a hotel was when I was in la vega cundinamarca, the pillows and mattress were hard, they were smell musty.
My best experience in a hotel was when then upgrade me to a better suite. I think my worst experience was when the room was to small for my family.
What was your best experience at a hotel? The best experience at a hotel was the food very delicious. What was your worst experience? Nothing, everything was ok. I was at hotel Occidental at Xcaret
I don't have any experiences in hotels
1. My best experience in hotels was for my wedding anniversary, I went to the Tequendama hotel with my wife, the room was tidy, there was wine and strawberries in the room, the dinner was very delicious. The hotel has spa service, we got this service and it was a comfortable experience. The people at the hotel were very friendly and helpful. We do not forget that experience. 2. i don't have many worst experiences in hotels, however, i have many bad experiences in restaurants.
My best experience at a hotel was in Bogotá Colombia, the room was clean and tidy. Also from this room I could see Monserrate and I had a great view of the city. My worst experience was also at a Bogota hotel. The bedding was a little dirty and I don't know, it was a uncofortable experience.
At this moment, I don't have worsts experience because always us see in first place that the hotel to be in conditions.
In this class I learned this new words 1. Tidy 2. Untidy 3. Dirty 4. Rude 5. Crowed CTA 1\. I used to travel when I was kid and the hotel rooms always looked very clean, that was my best experience. 1. My worst experience was when I wanted to ate and the food was late
My Best experience at the hotel was one time that I lost my baggage, The hotel staff did so much effort to find it. While they were trying to find it, they gime one free pass to all the stuff in the hotel. and ofrece course, the found my things. the worst experience was one day at Ecuador, the hotel staff were very rude
* What was your best experience at a hotel? In Bogota, the room was always clean and tidy. * What was your worst experience? In Neiva, the room was dirty and untidy
I dont have any experience in hotels.

what was your best experience at a hotel?
I dont remember having a memorably good experience at a hotel

what was you worst experience?
My worst experience in a hotel was when I paid a lot for a room that did not have air conditioning and the weather was 35 degrees.

What was your best experience at a hotel? My best experience was when I stayed at Barcelo Hotel in the Riviera Maya, the hotel is big and amazing and is all inclusive, so you don´t pay for the food, drinks. What was your worse experience at a hotel? The worse experience was when I reserved in Airbnb, the place doesn’t have the all service.
my best experience in a hotel was when I went to Cartagena to the Hotel Decameron I was very well attended, very good service, and my worst experience was in a hotel that I had to stay in because they were all closed and the boards of the bed broke and the bathroom was dirty
-What was your best experience at a hotel? I liked the Balneario Hotel in Naiguata; it's very cheap and comfortable. The hotel staff is friendly, and the hotel is clean and smells like pine -What was your worst experience? I don´t have any worst experience