Requesting Information during Check-in and Registration Process
Contenido del curso
FABIOLA GARCIA FROLA
Boris Turcios
FABIOLA GARCIA FROLA
ANA SILVIA LOPEZ LOPEZ
David antonio
The key idea of the class is to remember that there is a polite tone to use when requesting the information needed to serve the customer.
HOTEL CHECK-IN & BOOKINGS – VOCABULARY WITH MEANINGS GENERAL TERMS - Check-in — The process of registering when you arrive at a hotel - Reservation — An arrangement made to secure a room in advance - Booking — An agreement to stay at a hotel - Guest — A person staying at a hotel - Front desk — The main service area where guests are assisted - Reception desk — The counter where check-in and guest services are handled - Receptionist — The person who works at the front desk - Booking reference — A code used to identify a reservation - Reservation number — A number assigned to a booking - Confirmation — Proof that a reservation exists - System — The hotel’s computer database - Availability — Whether rooms are free or not - Vacancy — An empty or available room - Fully booked — No rooms are available IDENTIFICATION & DOCUMENTS - ID — An official document that proves who you are - Passport — An official travel identification document - Booking details — Information about a reservation - Guest information — Personal data of the guest - Registration form — A document guests must complete at check-in ROOM & HOTEL TERMS - Room — A private space where a guest stays - Room number — The number assigned to a specific room - Room key — A key used to open the room - Key card — A plastic card used instead of a physical key - Non-smoking room — A room where smoking is not allowed - Amenities — Services and facilities offered by the hotel - Luggage — Bags and suitcases used for travel - Bags — Containers used to carry personal items - Elevator — A machine that moves people between floors - Floor — A level of a building - Stay — The period of time a guest spends at the hotel CHECK-IN PHRASES - I have a reservation. — I booked a room in advance - I have a booking under the name of… — The reservation is registered with a specific name - May I see your ID, please? — A polite request to check identification - Could you please give me your booking reference? — A polite request for the reservation code - Let me check our system. — The receptionist will search for the booking - I’m looking for your reservation. — The receptionist is searching for the booking - I can’t find your booking. — The reservation does not appear in the system - Your room is ready. — The room is available for use - Your room is not ready yet. — The room is still being prepared - Here is your room key. — The receptionist gives the key to the guest POLITE EXPRESSIONS - Could you please…? — A polite way to ask for something - May I…? — A formal way to ask for permission - Would you like…? — A polite way to offer something - Of course. — A polite way to say yes - Certainly. — A formal way to agree - Thank you. — A polite expression of gratitude - You’re welcome. — A polite response to thanks - Please. — A word used to sound polite COMMON VERBS - Check — To look at information carefully - Confirm — To verify that something is correct - Find — To locate something - Book — To reserve in advance - Stay — To live somewhere temporarily - Fill out — To complete a form - Sign — To write your name on a document - Provide — To give information or items - Assist — To help someone - Help — To give support or aid CUSTOMER SERVICE - How may I help you? — A polite way to offer assistance - Do you need help with your luggage? — An offer to assist with bags - Enjoy your stay. — A polite wish for the guest - Have a nice stay. — A friendly farewell expression
Well, just transcribe the class. Hahaha, that copy and paste is super long.
Para obtener tu certificado, Ana, debes completar todas las clases y aprobar el examen final del "Audiocurso de Inglés para Turismo y Hotelería". ¡Mucho éxito en tu formación!
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