Contenido del curso
Boris Turcios
MAKING PERSONALIZED TOURIST RECOMMENDATIONS – VOCABULARY WITH MEANINGS DISCOVERY & DISCOVERY QUESTIONS - Tourist profile — The set of personal preferences, interests, and background of a traveler - Focused questions — Specific questions that target a guest’s interests, time, and context - Interests — What a traveler enjoys doing or learning about - Energy level — How active or relaxed the guest prefers to be - Time limits — The amount of time a guest has available for an activity - Travel group — The type of people traveling together (e.g., family, couple, solo) PREFERRED EXPERIENCES - Culture and history — Activities related to learning about heritage and past - Nature and relaxation — Outdoor, calm, scenic experiences - Active — Activities that involve physical movement or action - Easy-going — Relaxed activities with minimal effort - Family-friendly — Suitable for all ages, including kids - Accessible — Easy to reach and suitable for guests with mobility limits PROFILE TYPES - First time in the city — A guest who has never visited the location before - Families with children — A travel group that includes kids - Older travelers — Guests who may prefer comfort and shorter distances - Couples — Two people traveling together, often interested in romantic or scenic options - Solo travelers — Individual travelers looking for flexible options - Adventure-oriented — Travelers seeking active or immersive experiences ADJECTIVES FOR DESCRIPTIONS - Vivid — Descriptive in a way that creates a clear mental image - Iconic — A place or object that is representative or famous - Historic — Related to significant events or heritage - Stunning — Extremely impressive or beautiful - Interactive — Encouraging active participation - Informative — Providing useful knowledge - Lush — Green and full of plant life - Spacious — Large and roomy - Peaceful — Quiet and calm - Centrally located — Close to city center or main attractions - Easy access — Simple to reach without difficulty - Outdoor-based — Activities that happen outside - Immersive — Deeply engaging or involved STRUCTURE OF RECOMMENDATIONS - Acknowledge interest — Recognizing what the guest wants - Main recommendation — The primary suggestion tailored to the needs - Personal touch — Adding a personal preference or insight - Positive closing — A reassuring ending to the suggestion