Matching Rental Cars to Customer Needs
Contenido del curso
Boris Turcios
JULIA LEONOR TRIAY TORRES
Laura Daniela Prieto Rodriguez
Jalmar Alexander Muñoz Montano
Estefany Dayana Alpuche Magaña
Danna Paola Flores Medina
JULIA LEONOR TRIAY TORRES
JULIA LEONOR TRIAY TORRES
EDWIN BLADIMIR PORTILLO FLORES
FABIOLA GARCIA FROLA
Ligia Claribel Ramos
FABIOLA GARCIA FROLA
Jose Nahum Gomez Mendoza
josseline acevedo
RENTAL CAR MATCHING – VOCABULARY WITH MEANINGS TRANSPORT ; FIT - Rental car — A vehicle rented for travel use - Match — To pair something (e.g., a vehicle) with specific needs - Fit — How well something suits a requirement or situation - Customer needs — What a traveler wants or requires from a service - Vehicle type — The category of car, such as compact, SUV, etc. - Economy car — A small, fuel-efficient car - Compact car — A small car with limited space - Full-size car — A larger car with more space - SUV — A sport utility vehicle; larger and more comfortable - Minivan — A larger vehicle perfect for groups or lots of luggage - Legroom — Space for passengers’ legs inside a car - Trunk space — The storage area in the back of the car KEY QUESTIONS TO ASK - How many people are traveling — A question to determine passenger count - How much luggage they have — A question to determine storage needs - Where they will drive — A question to understand journey type BASIC RENTAL TERMS - Daily rate — The base cost for renting a car per day - Base cost — The starting price without extra fees - Taxes — Government charges added to the base cost - Insurance — Optional protection that reduces financial responsibility - Mileage limit — The maximum distance allowed before extra charge - Unlimited mileage — No limit on the distance you can drive - Fuel policy — The rule about refueling the vehicle before return - Full to full — Return the car with a full tank DESCRIBING ; EXPLAINING - Fuel-efficient — Uses less fuel and saves money - Comfortable — Provides ease and convenience - Transparent — Clear and easy to understand - Recommend — To suggest the best option EXAMPLE PHRASES - It has more legroom and a larger trunk — Describing comfort and space - A compact car will feel very tight — Explaining potential discomfort - You are matching the guest’s needs to the right vehicle type — Explaining fit PRICING EXAMPLES - The daily rate is $50 for three days — Explaining total cost - Mileage is unlimited — Clarifying distance terms - Fuel policy is full to full — Explaining the refueling requirement
2) In this case, I will recommend a compact car any one from the Chevrolet. They are good to drive through the city and they don´t consume to much fuel.
1: SUV
2: Compact car
3: Full-size car
I think that another very important question to ask is if they drive stick (manual ha, ha, ha) or automatic, because that can also change the cost of the daily rate.
S1: SUV
S2: Compact car
S3: Full-size car
3) For the couple, I will recommend a full size car, even doe that it consumes more fuel. It has enough space to strech their legs, and to have their luggage and also if they want to keep some other stuff while driving. So it will be much better than a compact car.
1) A jeep, so they can go to the mountains and explore, this one is cheap and they can bring some equipment with them.
Scenario one: They need a Pick up, because they need to go to the mountain.
Scenary 1 is SUV
Compact car
Scenary 3 car
Scenary 1 mini van scenary 2 Economy car scenary 3 full- size
When should I explain the fuel policy?
You must explain the fuel policy before the customer signs the contract and hands over their credit card. The most common industry standard is the full-to-full policy, which means the vehicle leaves the lot with a full tank and must be returned exactly the same way.
If you fail to communicate this clearly upfront, the customer might return the car empty, assuming fuel was included. The rental company will then charge them a refueling fee that is often double or triple the local gas station prices. By warning them early, you act as their financial advocate. A simple reminder like, "Make sure to top off the tank just before dropping it off to avoid our premium refueling rates," builds immense trust and saves them from a frustrating final bill.
Scenario A- mini van
Scenario B- Economy car
Scenario C- full-size
Scenario 1. I will recommend a SUV
Scenario 2. I will recommend a economy car
Scenario 3. I will recommend a Full size car
