Managing Payments with Clarity
Contenido del curso
Boris Turcios
RESTAURANT BILL EXPLANATIONS – VOCABULARY WITH MEANINGS BILL & PAYMENT DOCUMENTS - Payment summary — A document showing all charges and totals on the bill - Line item — A specific charge listed separately on the bill - Receipt — Proof of payment given after completing the transaction - Service charge — An automatic fee added to the total for service - Extra tip — An optional additional payment given to reward staff - Complimentary — Free of charge or included without cost PAYMENT METHODS & TERMS - Card — A payment method using a bank or credit card - Cash — Physical money used to pay - Process (a payment) — To complete a payment transaction - Even split — Divide the total equally among payers - Separate payments — Each person pays only their own portion - Split the bill — Divide the total amount between multiple payers QUESTION & CLARIFICATION PHRASES - “Please take a moment to review it.” — A polite invitation to check the bill - “Does the total include the service charge?” — A question to confirm if the service fee is already added - “The total includes the service fee.” — A statement clarifying that the service charge is included - “The service is not included in the total.” — A statement clarifying that the service fee is not included - “That charge reflects…” — A phrase used to explain a specific item on the bill - “Still, water from the house is complimentary.” — A statement contrasting charged items with free items PRACTICAL PAYMENT TERMS - Confirm one bill or multiple bills — Ask how many receipts the customer needs - Confirm card or cash — Ask which payment method is preferred - Confirm even split or separate payments — Ask how the total should be divided - Remind about service fee or optional tip — Inform guests about service charges and tips - Everything is complete — A phrase to confirm the transaction is done COMMUNICATION SKILLS - Clear explanation — Presenting information about costs in an easy-to-understand way - Warm and professional tone — Speaking in a friendly but formal manner - Invite review — Asking the guest to check the bill details - Clarify proactively — Explaining important details before the guest asks
