Hotel Check-out
Contenido del curso
Hotel Check-out
Contenido del curso
Boris Turcios
HOTEL CHECK-OUT – VOCABULARY WITH MEANINGS GENERAL CHECK-OUT TERMS - Check-out — The process of leaving the hotel and completing final steps - Final invoice — The last bill listing all charges for the guest’s stay - Summary of your stay — A clear label for the total of services and charges - Settle the balance — To complete payment of all charges - Payment method — The way the guest chooses to pay (cash or card) - Card on file — A credit/debit card stored from check-in for payment POLITE REVIEW PHRASES - “Please take a moment to review it.” — A polite request to look over the bill - “If you could just check through the invoice, please.” — Gentle phrase for verification - “Let me know if everything looks correct.” — A soft way to ask for confirmation - “This is the summary of your stay.” — A label to present the total charges PAYMENT & OPTIONS - Cash — Physical money used to pay - Card — Payment by credit/debit card - Settle with cash — To pay using cash - Settle with card — To pay using a card - Charge the card on file — To process payment using the stored card - Method preference — Guest’s choice of how to pay INVITING FEEDBACK - Feedback — Guest comments or impressions about their stay - Satisfaction — How happy the guest was with their experience - “Could I just ask if everything was to your satisfaction?” — Polite way to request feedback - “We’d love to hear about your stay.” — Invitation to share comments - “Your opinion is very important.” — A phrase showing value for guest feedback KEY CARD RETURN - Room key — The card or key used to open the guest’s room - Key card return — The process of giving the key back at check-out - “May I have your room key, please?” — A polite request for the key - “Do you have the key card with you?” — Asking for confirmation of key possession FAREWELL PHRASES - Farewell — A polite goodbye at the end of the stay - Warm farewell — A friendly, positive goodbye - “Have a safe trip home.” — A wish for the guest’s journey after check-out - “We look forward to welcoming you back soon.” — A phrase that invites return - “Thank you for choosing our hotel.” — A polite expression of gratitude - Future-focused goodbye — A farewell phrase that looks toward the next visit
